Bruker Corporation is world's leading manufacturer of analytical measurement systems for the life sciences. For more than 50 years, Bruker has pursued a single idea: to always provide the best technological solution for each analytical task. Today, worldwide more than 6,000 employees are working on this permanent challenge at over 90 locations on all continents.
The function of the Service Support Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products. The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focussed solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.
Working as a member of the Service Team involved in dispatching, support, installation, maintenance, and all other service and solution support tasks of our range of instrumentation, duties will include:
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.
Duties will be carried out mainly in Spain, however it is expected that requirements to provide service support on customers’ premises abroad or at the factory can be significant.
The position reports to the Local Service Manager, who will agree expectations, offer guidance as necessary and provide framework support. Day-to-day priorities will be set by the Service Manager and helpdesk team.
The position is based in Spain at a location that is deemed by the Company to be convenient to the customer base, and for travelling as necessary to our factories abroad.
To carry out the duties to the level expected, the minimum competencies are:
The achievement of set objectives, training requirements and further career development possibilities will be assessed on an annual basis.
This Job Description cannot be exhaustive, and the position-holder may be required to undertake other duties, which are broadly in line with the above key objectives.