Bruker Corporation

Service Manager, India

Job Locations IN-Mumbai
Posted Date 6 months ago(10/16/2019 7:33 PM)
Req. #
2019-7982
# of Openings
1
Position Type
Regular Full-Time

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

 

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position is responsible for managing the customer service management activities for all BDAL business areas in India.  This will include but not limited to, such activities as installations, maintenance of installed base, training for customers and spare part logistics. The customer service manager will also be responsible for defining, driving and deploying initiatives to create a more efficient and effective service organization as well as growing the service business for BDAL Division in India.  This role will also play a key part in improving and maintaining customer loyalty in India. The customer service manager will be responsible for achieving the goals of customer service as directed by Regional / Global Service Management

 

  • Develops, directs and implements the business plan of the Customer Service Department in close alignment with the local Sales and Applications Management
  • Creates an organization to promote effective use of resources and draws commitment from the members to achieve the company goals. Actively promotes the use of remote technologies to improve service efficiency and improve customer satisfaction.
  • Continuously monitors the Service Level KPI and delivers organizational improvements
  • Manages the order fulfilment process to ensure maximum customer satisfaction whilst maintaining efficient inventory levels and timely revenue recognition.
  • Coordinates with other departments within BDAL as appropriate, to ensure efficiencies from order-taking through life cycle management to product end of life.
  • Is actively driving team motivation and is taking of individual staff development following the Bruker Service Career Path concept
  • Develops and maintain long term relationships with customers and 3rd party partners
  • Cooperates with Regulatory Affairs and provides product information as necessary for obtaining permits etc and helps to resolve problems if they occur
  • Ensures that all staff members under his authority are appropriately trained and are competent to perform the tasks required and achieve the goals as directed by the head of the department.
  • Provides the necessary information for service budgets, order & sales, inventory management and long term planning
  • Supports the regional Asia Customer Service meetings and other regional activities. Cooperates and supports the other regional service heads to facilitate resource and skills sharing when required.
  • Participates in all senior management meetings and plays an active role in the senior management team.

Qualifications

Qualifications

  • Bachelor Degree or above
  • This position is required minimum 10 years’ experience field service area and 5 years manager
  • position experience (especially for people management skill)
  • Strong knowledge and experience about the market and industry
  • Excellent language skills in spoken and written English

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