As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position is responsible for managing the customer service management activities for all BDAL business areas in India. This will include but not limited to, such activities as installations, maintenance of installed base, training for customers and spare part logistics. The customer service manager will also be responsible for defining, driving and deploying initiatives to create a more efficient and effective service organization as well as growing the service business for BDAL Division in India. This role will also play a key part in improving and maintaining customer loyalty in India. The customer service manager will be responsible for achieving the goals of customer service as directed by Regional / Global Service Management