We are a highly motivated team with deep experience in customer service. We recognize the developing and changing nature of customer need, and we continuously adapt and improve ourselves to support customers in solving their problems.
As the Product Support Engineer/Specialist, you are responsible for providing technical support and applications support to both customers and field service partners and engineers. You will also interface with factory team and contribute to improvement efforts and also drive empowerment efforts.
Duties will include:
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.
The position reports to the Americas Service Manager, who will agree expectations, offer guidance as necessary and provide framework support.
The position is based in Madison. Occasional travel within the US and abroad.
To carry out the duties to the level expected, the minimum competencies are:
Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color,
religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.