The function of the M&D Customer Support Engineer is to provide expert technical advice in all aspects of fault-finding, software installation and customer support in respect of the company’s products.The focus here is clearly on M&D products (e.g. the MALDI Biotyper)
The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focussed engineering and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.
Working as a member of the Service Team involved in the technical support of our range of instrumentation, duties will include:
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.
Duties will be carried out mainly via remote diagnosis, with an occasional requirement to provide field service support on customers’ premises abroad or at the factory.
The position reports to the France Service Manager & France Service Team Leader for Bruker Daltonics who will agree expectations, offer guidance as necessary and provide framework support.
The position is based close to Paris for strong travel facilities at a location that is deemed by the Company to be convenient to the customer base, and for travelling as necessary to our factories abroad. The position is covering French territories and punctually French speaking part of Belgium and Switzerland.
To carry out the duties to the level expected, the minimum competencies are:
The achievement of set objectives, training requirements and further career development are reviewed annually.