Bruker Corporation

  • Service Engineer

    Job Locations NL-Leiderdorp
    Posted Date 1 month ago(12/14/2018 4:01 AM)
    Req. #
    2018-6901
    # of Openings
    1
    Position Type
    Regular Full-Time
  • Overview

    Bruker Corporation businesses are leading worldwide manufacturers of analytical measurement systems for the life sciences. For more than 50 years Bruker has followed a single idea: to deliver the best technological solution for every analytical task. Today more than 6000 employees at over 90 locations worldwide are working toward this challenge.

    Responsibilities

    Job Description:

     

    The function of the Field Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, fault-finding and customer support for Bruker Optics products as required.

     

    Responsibilities:

    • Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.
    • Repair and maintenance of the products at customer’s site.
    • Familiarize and train customers for operation of the equipment, including software training and calibration modelling.
    • Secure customer acceptance of installation and repair sign-off.
    • Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
    • Periodic servicing of the product at customer’s location depending upon the service contract.
    • Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.
    • Solve any queries the customer might have about the product.
    • Maintain records of all the field trips made, products sold, and services offered in a proper documented form.
    • Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems

    Qualifications

    Qualification:

    • Engineering degree in electrical or electronic engineering, physics, chemistry or a related discipline
    • Alternatively a similar level of knowledge and skill gained by practical experience
    • Minimum 5 years work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment
    • Strong technical skills involving analytical instrumentation
    • Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers
    • Strong verbal and written communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner
    • Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment
    • Good networking and team working skills
    • Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy and laboratory organization is an advantage
    • Good English skills (verbal and written)
    • Willing to travel over 70% of time

     

    We offer you

    • A competitive salary package
    • A company’s car (also for private use)
    • A growing and health group of company where mutual respect and trust are the basis for the cooperation and communication
    • A comprehensive and practical introduction into the work and regular training at the Bruker Headquarter Academy

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