The function of the Service Administrator (maximum 30 hours) within our Bruker Daltonics division is to provide cohesive, administrative and operational support to the in-house and field-based UK engineers. This is a diverse role based in Coventry and the successful candidate will need to have experience of using SAP, and will need to be able to effectively schedule engineer visits and order parts for repairs and process invoices.
The primary objective is to play an effective part in maintaining the Bruker Service Teams’ reputation for unrivalled customer support and optimum customer satisfaction.
The position reports to the Service Manager , who will agree expectations, allocate resources and set day-to-day priorities.
The position is based at our Coventry office. Residence within a reasonable commuting distance of the Coventry office is a condition of employment.
Hours of work are a maximum of 30 hours per week, .over 4 days with a degree of flexibilty of the working pattern.
Working as a member of a team in a busy environment for Bruker Daltonics, general duties will include:
Other duties, specific to the particular operational activity, include:
To ensure that requests for support made by customers are efficiently and effectively handled to the satisfaction of the customer:
To ensure that the administration work of an intensely customer-oriented service team is efficiently and effectively handled to the satisfaction of customers and the business:
To carry out the duties to the level expected, the minimum competencies are: