Bruker Corporation

  • Service Engineer

    Job Locations ZA-Johannesburg
    Posted Date 2 weeks ago(11/29/2018 11:35 AM)
    Req. #
    2018-6872
    # of Openings
    1
    Position Type
    Regular Full-Time
  • Overview

    As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

    Responsibilities

    • Educate our customers in appropriate use and operation of highly complex, sophisticated instrumentation. 
    • Coordinates with customers via remote sessions, phone support, and lab facility inspection for new installations, as well as operation and maintenance of existing systems.
    • Install new equipment and retrofit hardware and software upgrades.
    • Track, record and collate data that reflects system performance.
    • Perform preventive / scheduled maintenance and trouble shooting on instruments.
    • Diagnose problems by in-depth troubleshooting and provide service for repair of these instruments.
    • Provide on-site installation, testing and customer training of FTIR, FT-NIR and Raman Systems
    • Participate in factory training courses, updates on features, software of new and existing products.
    • Communicate and work closely with service/support centers.
    • Must be willing and able to travel on a frequent/regular basis, both domestically and internationally.
    • Develop and maintain a congenial rapport with all customers in assigned territory by providing support and positively representing Bruker.
    • Promote and sell service contracts and other service related products

    Qualifications

    • Qualification in electronics, engineering or industry-related field.
    • Several years’ experience in repair of capital equipment would be an advantage. Experience in the field of analytical instrumentation preferred (e.g. Analysis for Quality and Process Control, or Material Research).
    • Demonstrated capabilities to assure good customer relations through communication skills.
    • Demonstrate the ability to effectively use hand tools, meters, scopes, and other specialised equipment.
    • Must be organised, detail-oriented and self-starter.
    • At least 3 years’ experience in field service or similar industry.
    • Possession of a current driver’s license and passport is required.
    • Great attitude and a professional appearance.
    • Ability to work independently and exhibit excellent time management skills.

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