Bruker Corporation

  • Field Service Engineer (m/f/d)

    Job Locations IT-Milano
    Posted Date 2 weeks ago(11/27/2018 3:40 AM)
    Req. #
    2018-6786
    # of Openings
    1
    Position Type
    Regular Full-Time
  • Overview

    As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

    Responsibilities

    New opportunity based in Italy, for a Field Service Engineer (m/f/d) to install and provide support for high technology equipment in R& D and QC labs companies, universities, and government research labs. Will work with highly complex equipment (i.a. X-ray fluorescence) which requires a good understanding of electronics and x-ray analytical technologies. Preferably you are home-based in the central part of Italy.

     

    • Provide on-site installation, testing and customer training of x-ray fluorescence (XRF) and x-ray diffraction (XRD) spectrometers. Installations involve setting up instruments, verifying that the system meets factory specifications by running complex series of instrument, operational and performance qualifications. Systems may require the use of calibrated standards. Secure customer acceptance of install and repairs.
    • Diagnose problems by in-depth troubleshooting and provide service for repair of complex optical instruments. Re-qualify the instrument after service / repair to ensure proper performance of the instrument.
    • Perform on-site preventive maintenance and validation of spectrometers.
    • Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance.
    • Coordinate with customers to arrange WebEx Sessions, phone support, and lab facility inspection for new installations
    • Coordinate travel arrangements.
    • Attend in-depth product training at our Bruker AXS facility in Karlsruhe, Germany.
    • Communicate and work closely with Service and Support Centers.

    Qualifications

    • B.S. in Electrical Engineering, Electronics or related discipline.
    • Minimum 4 years experience in diagnosing and repairing electronic, electromechanical and aligning optical equipment.
    • Experience with XRF -XRD Spectrometers is a plus.
    • Proven knowledge of analog electronics, high voltage circuitry / circuits, strong technical skills involving analytical instrumentation.
    • Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.
    • Very good MS Office skills as well as knowledge in TCP/ IP protocols.
    • Excellent verbal and written communication and presentation skills including ability to communicate complex technical issues in an easy to understand manner.
    • Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
    • Valid drivers' license issued by state of residence and in good standing.
    • Fluent English skills.
    • Ability and willingness to travel approximately 70% of the time as required.  

     

    Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

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