Bruker Corporation

  • Field Application/System Engineer (Specialist) L3

    Job Locations IN-Bengaluru
    Posted Date 1 month ago(11/14/2018 2:28 AM)
    Req. #
    2018-6714
    # of Openings
    1
    Position Type
    Regular Full-Time
  • Overview

    This Application and System position within the service organization is an ambassador of Bruker Nano Surfaces “BNS” instrumentation and technology.  Bruker Nano Surfaces manufactures the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, and non-contact 3D optical microscope instrumentation.  This technical role responsible for customer direct post-sale instrumentation and application support including: installation, user and application training, instrument diagnostics/fix, and post-sale applications support.  Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

    Responsibilities

    70% customer empowerment and application support activities including:

    1. Empower customers to optimize performance of their BNS instrument through support and instruction including but not limited to:
      1. Teaching Theory of operation and training new users on instrument operation
      2. Demonstration of instrument ability on non-standard samples
      3. Provide post-sale user and application training and support
      4. Provide customer specific post-sale application support
      5. Experiment, test, develop, and optimize application protocols
      6. Author application notes, user/applications procedures, and user/applications training material

    30% service activities including:

    1. Install and qualify BNS instrument, upgrade, and/or accessory including but not limited to:
      1. Uncrating instrumentation and interconnection of sub-components and assemblies
      2. Instrument start-up troubleshooting
      3. Qualification of the instrument and accessories using standard and non-standard customer samples.
    2. Work directly with customers to diagnose BNS instrument issues including but not limited to
      1. Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues.
      2. Create and maintain record of activity in support database
    3. Preventative maintenance on BNS instrumentation which can include but not limited to:
      1. Basic maintenance and calibration of instrument and accessories
      2. Re-certification of system using both standard and non-standard samples.

    Qualifications

    Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master’s degree in scientific or engineering field from accredited university or college with 3 year relevant experience

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