Bruker Corporation

  • Customer Support Engineer

    Job Locations US-WI-Middleton
    Posted Date 1 month ago(10/15/2018 12:02 PM)
    Req. #
    2018-6637
    # of Openings
    2
    Position Type
    Regular Full-Time
  • Overview

    Overview:

     

    As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

    Responsibilities

    SUMMARY OF RESPONSIBILITIES:

    1. Provide front line Instrument related system support, including: Customer training on software and hardware; Customer facing communication (including technical and training presentations and potential upgrades that could be purchased to support customer applications); Install and repair of FMBU instruments in the field.
    2. Product demonstrations – able to set-up and demonstrate FM products.
    3. Provide system-level support by providing instrument diagnostics and troubleshooting though both phone support and direct customer interaction.
    4. Independently develop customer facing and internal training curriculum, deliver training courses and lab sessions for assigned group of products.
    5. Maintain technical proficiency and field engagement though effective on-site support executing installation, customer training, preventative maintenance, troubleshooting/fix, and upgrades for assigned group of products.
    6. Aid manufacturing by producing instruments internally as required by operations
    7. Have hands-on experience and knowledge on at least multiphoton microscopy and preference for two of the four techniques: multiphoton microscopy, super resolution, fluorescent confocal microscopy, lightsheet
    8. Execute sample measurement to technically advance a sales opportunity
    9. Providing pre/post sales technical support including service of the systems. 
    10. Other duties may be assigned.

     

    ESSENTIAL FUNCTIONS:

    • 30%  High level instrument support
    • 10%  Escalation support (technical analysis, cross-functional engagement, plan of action, on-site support, etc…)
    • 10%  Delivery of training
    • 35% manufacturing and manufacturing support
    • 15% sales support including product demonstrations and workshop support

    ADDITIONAL RESPONSIBILITIES:

    • Other duties as assigned

    ENVIRONMENTAL REQUIREMENTS:

    • 50% travel both domestically and internationally on short notice
    • Able to work in environments ranging from the production floor to bio laboratory

    Qualifications

    KNOWLEDGE, SKILLS, AND ABILITIES:

    Proven proficiency in laser microscopy, particularly super-resolution, multi-photon, or high speed confocal.  Proven ability to support customer applications and experiments, test, troubleshoot and diagnose equipment, and be technical leader for complex cutting edge systems.  Proven theoretical understanding of the biology and the physics of our instrument’s operation; effective problem solving of complex system, product user, and application issues.  Demonstrated excellent verbal/written communication and presentation skills.  Proven ability to be the lead trainer, technical leader, and effectively empower team for assigned product or group of product modules/troubleshooting/etc. Proven ability to develop, communicate, implement, coordinate team, and execute assigned project; achieving all required deliverables on time.  Proven ability to empower customer, field, and technical support team raising their level of technical capability and performance.

     

    EDUCATIONAL/EXPERIENCE REQUIREMENTS:

    Minimum MSc Degree in a scientific field with experience in microscopy, or BSc or engineering field with 2 year experience in related field/position.  Other scientific degrees (BSc minimum) considered if combined with relevant experience.

     

    Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

     

    Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

     

    Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions. 

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