Bruker Corporation

  • Service Admin

    Job Locations CN-11-Beijing
    Posted Date 3 months ago(9/19/2018 8:34 PM)
    Req. #
    2018-6543
    # of Openings
    1
    Position Type
    Regular Full-Time
  • Overview

    1. Provides customer and internal field service support within the Bruker Nano Surfaces Business Customer Care Center reporting to the Regional Customer Support Manager.  This includes receiving direct customer and internal field service communication through phone, e-mail, website, SAP database and processing these requests in the most effective and efficient manner.
    2. Identify, develop and implement with full ownership of processes and interactions which best manage all Bruker BNS instrumentation, assemblies, and parts both in and out of China in the most effective and cost-efficient manner.
    3. Execute data pull from SAP database and perform analysis using Excel/PowerPoint reporting to Regional Manager of Customer Support.

    Responsibilities

    Essential Duties and Responsibilities:

    1. Assist in the development and own the implementation to improve Bruker BNS instrumentation, assemblies, and parts, efficiently through customs, duties regulations, duties free warehousing set-ups to minimize customer downtime, inventory and execution costs.
    2. Provide front line customer interface through phone/e-mail/web-site generating quotes, sales orders, equipment master updates, return of Bruker owned assets, transfer of technical requests to regional technical team all in a fast, efficient, effective and customer centric manner.
    3. Implement the optimal process to drive down lost assets, long cycle time for asset recovery and inefficiencies in the process, minimize customer downtime and resulting in overall cost savings.
    4. Develop, implement and maintain policies, procedures to reduce costs, streamline products and implement solutions.
    5. Execute data analysis and reporting as requested by the Manager, Regional Customer Support using SAP database pull and excel pivot tables and macros and PowerPoint for summary.
    6. Develop skill to become the SAP database and process compliance team leader.
    7. Strives to improve processes and procedures for areas of responsibility.
    8. Work with BUs on implementing standard processes.

    Additional Responsibilities:

    1. Other duties as assigned.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    1. Excellent communication and presentation skills with ability to speak with clarity and interface effectively with customer, management and peers in both Mandarin and English.
    2. Advanced working knowledge of Microsoft Excel required.  Experience in MS Office Suite (specifically PowerPoint, MS Word and Outlook) are a must.
    3. Proficiency with excel pivot tables and macros with Microsoft Office Specialist Excel Expert Certification highly desirable.
    4. Ability to multitask and a team player
    5. Ability to develop excellent internal and external customer relationships.

    Education and/or Experience:

    1. Minimum Bachelor's Degree in Business Administration, International trade, or related Customer Support field required.  Oversea study/working experiences are highly preferred.
    2. Excellent verbal and written communication skills for direct customer contact.
    3. At least 4 years' relevant experience in logistical coordination, service/customer support in a high technology equipment or instrument company highly desirable.
    4. Advanced knowledge of Microsoft Office, MRP an SAP are a must.
    5. Business awareness of global capital equipment/instrumentation service support with ability to work under pressure and time constraints.
    6. Must work well with others in a fast-paced team environment.

     

     

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