Bruker Corporation

  • Field Service Engineer

    Job Locations US-MA-Billerica
    Posted Date 5 months ago(8/16/2018 3:36 PM)
    Req. #
    # of Openings
    Position Type
    Regular Full-Time
  • Overview

    As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents. Field Service Engineers provide telephone support to customers, repair defective equipment at customer sites and at Bruker. This job will specifically handle installation and repair of EPR (Electron Paramagnetic Resonance) Spectrometer systems.


    New opportunity for a Field Service Engineer with the Bruker BioSpin – EPR Service and Lifecycle Support Team based in Billerica, MA.

    • Provide technical assistance on-site and by telephone or WebEx to support Customer system operating needs. 
    • Perform on-site preventive maintenance, repairs, upgrades, and installation of EPR Spectrometer systems and provide customer training.
    • Installations involve setting up instruments, verifying the system meets factory specifications by running a series of Instrument, Operational and Performance qualifications using of calibrated standards. Secure customer acceptance of install and repairs.
    • Ensure full functionality and proper site operation of Customer EPR systems.
    • Maintain accurate customer, repair, and inventory records in the department database system.
    • Coordinate with internal SLS and Company Teams to share knowledge and experience.
    • Serve as a supportive and effective communication link between the Customer and Company to ensure full service and support satisfaction.
    • Perform other duties as required.


    • Bachelor of Science Degree or minimum 2 years Life Sciences Field Service work experience required.
    • Advanced education in Electrical Engineering, Electronics, or Chemistry related fields desirable.
    • Minimum 3 years’ work experience diagnosing and repairing complex mechanical, electromechanical and/or electronic equipment.
    • Strong technical skills involving analytical instrumentation.
    • Knowledge of EPR, NMR, electronics, high voltage circuits, electrical wiring, and vacuum systems desirable with ability to read and understand electronic circuit diagrams. MW component knowledge is a plus..
    • Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists holding advanced education in Chemistry, Physics or Biology.
    • Strong oral, written, MS Office, technical data, communication and presentation skills.
    • Ability to speak and read English required.  
    • Highly motivated professional with proven ability to work effectively as both an individual contributor and team player in a global, customer-oriented work environment.
    • Proven ability to effectively manage multiple priorities and positive business relationships.
    • Ability to satisfactorily perform field service rover rotation program customer support.

    • Ability to satisfactorily complete position training requirements.

    • Ability to lift up to 75 lbs. & transport equipment & tools in excess of 300 lbs.
    • Valid Driver License in good standing, issued by resident state required.
    • U.S. Citizenship or U.S. Permanent Resident status required.
    • Maintain a valid passport with flexibility for domestic and international travel.
    • May be required to pass security clearance investigation.
    • Proven ability to complete position training, follow standard safety codes and practices.

    Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).


    Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.


    Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.  


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