Bruker Corporation

  • Senior Service Engineer

    Job Locations TW-New Taipei City
    Posted Date 1 month ago(1 month ago)
    Req. #
    2018-6446
    # of Openings
    1
    Position Type
    Regular Full-Time
  • Overview

    - A highly motivated service engineer with training in mass spectrometry and chromatography to support our post-sales service and service business.

    Responsibilities

    - Check site-preparation. Perform chromatography and mass spectrometry installation & familiarization.

    - Handle and prioritize customers’ service requests, do on-site repair. Deliver service and maintenance.

    - Work with other colleagues closely to grow business.

    - Manage service parts well, return service parts on time.

    - Summarize and share service experiences with team. Translate or draft operation & user manual.

    - Create and deal with the service contract with the customers/ Increase the service revenue.

    - Provide technical, quality and design feedbacks to factory.

    - Enter all service activities into CRM system.


     

    Qualifications

    - Bachelor or above in Microbiology, Bio-pharm, Chemistry related or Electric is preferred.

    - Minimum 5 years of relevant experience.

    - Hands-on operation experiences in MS is required; experience in GCMS, LCMS and MALDI applications, PC skills and program is a plus.

    - Strong Chromatogram and MS knowledge, Logical analysis, troubleshooting and customer handling skills.

    - Good oral and written communication skills in both English and Chinese.

    - Highly motivated self-starter with pleasant personality.

    - Available for travel up to 50%

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