Create a quotation and send it to customer or dealer, explain why it is that pricing.
- Service contract
- Invoiced Service
- Preventive Maintenance
Service has many documents, which need to be well organized to pick up when necessary.
- Service contract.
- Invoice service /service report
- Proceed service process based on CRM Dynamics and SAP ERP
- Input data into CRM and SAP systems.
- Perching item from third party vendor.
Field Service Support
Backup field support to focus on customer satisfaction, closing service case.
- Help field service. (check out spare parts, scheduling)
- Call operation
Distributor call handling
- Quote request
- PM scheduling
- Send letters to customer
- Book accommodation, lunch, dinner, taxi for VIP
- Setup and shipping operating instructions
- Preparation for detection spare part
- Report some service indicator to APAC
- Other paper work