Bruker Corporation

  • Field Service Engineer

    Job Locations SE-Solna
    Posted Date 1 week ago(8/7/2018 2:19 AM)
    Req. #
    2018-6431
    # of Openings
    1
    Position Type
    Regular Full-Time
  • Overview

    As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

    Responsibilities

    Function

    The function of the Field Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products.

    Objectives                                                                        

    The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focussed engineering and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.

    Duties

    Working as a member of the Service Team involved in the installation, maintenance, service and technical support of our range of instrumentation, duties will include:

    • familiarisation with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
    • liaise with customers and colleagues in the site planning process prior to installation
    • inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
    • carry out breakdown and planned maintenance at customers’ sites (may include 24/7 callout)
    • provide technical support and assistance to customers and to colleagues, either directly or by remote diagnosis
    • carry out procedures necessary to validate systems to certifiable standards
    • provide technical input to the sales team in non-routine sales cases
    • frequent travel within the Nordic countries and occasionally some other countries is an essential part of the job

    Activities will cover all products manufactured or represented by the Company. Specialization in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is a pre-requisite.

    Duties will be carried out mainly in the Nordic countries, with an occasional requirement to provide field service support on customers’ premises abroad or at the factory.

    Reporting

    The position reports to the Business Unit Manager, Bruker Optics Nordic who will agree expectations, offer guidance as necessary, and provide framework support.

    Location

    The position is based at a location that is deemed by the Company to be convenient to the customer base, and for travelling as necessary to our factories abroad.

    Qualifications

    Competence

    To carry out the duties to the level expected, the minimum competencies are:

    Personal

    • outgoing and good at building relationships through inspiring trust and confidence
    • a professional image and a very high standard of personal presentation
    • self-motivation and a willingness to work with others toward a shared goal
    • the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
    • excel at continual learning in a rapidly advancing technological area

    Qualifications

    • a tertiary level qualification in electrical or electronic engineering, physics or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
    • a solid technical or scientific background gained in industry or academia
    • a current driving licence valid in the Nordic countries
    • no visa or other restriction preventing travel in the USA or EU

    Skills and Experience

    • the capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
    • ability to diagnose causes of malfunction and to actively resolve customers’ service problems
    • good computer literacy, including familiarity with data system hardware and industry standard operating systems
    • the ability to communicate effectively at all levels with good spoken and written Swedish and English
    • it would also be desirable to be capable of spoken and written Finnish

    Performance Management

    The achievement of set objectives, training requirements and further career development are reviewed annually.

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