Bruker Corporation

  • Order Fulfillment Executive

    Job Locations SG-The Helios
    Posted Date 3 weeks ago(3 weeks ago)
    Req. #
    2018-6405
    # of Openings
    1
    Position Type
    Regular Full-Time
  • Overview

    As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

     

    The person assigned to the role of Order Processing is located in a Fulfillment Center. She/He is functionally subordinate to the Head of Order Management (FFC) and is the person who executes the below mentioned tasks related to the order execution process steps. She/He needs to ensure a customer order of high quality in order to guarantee seamless hand over to the factory. She/He mostly supports the role of Order Management (FFC) on daily operations of order execution as well as on reporting issues. Furthermore, the Order Processing is the operative interface between an Entity and a Fulfillment Center.

    Upon receiving request from the local entity, she/he executes the order entry in the IT systems and provides all relevant information for the further processing of the customer order. Relevant documentation needs to be archived as per respective guideline.

    Critical issues related to the order execution process as well as suggestions for process improvements need to be addressed to the Head of Order Management (FFC) to ensure a streamlined sales order flow.

    Responsibilities

    Order Processing Tasks for APAC region

    • Process after-market order processing and RMA request for APAC fulfilment center in Singapore.
    • Coordinate with factory and local country sales and service support to ensure order fulfilment
    • Manage weekly report to inform key stakeholder on the backlog review status
    • In performing the duties, the individual
      • Review if Due Diligence (DD) and compliance check are completed according to current guidelines for all partner roles
      • Check of quality and completeness of required customer order documents
      • Commercial check of Terms & Conditions and special payment
      • Create customer order in SAP as well as uploading relevant order documents to systems
      • Handover of the responsibility of customer order (SAP) to factory, as soon as customer order is final (order lines, roles, T&C, etc.)
      • Completion of all checklists (except export control)
      • Change of SAP delivery block to "relevant for material planning" to release order for procurement
      • Create invoice out of SAP according to RRP (based on billing plan) and transfer it to entity.
      • Handle bank guarantees, condition check and request letter of credit with finance (if required)
      • Coordinate dispatch document preparation (example: Certificate of Origin, different certificates)
      • Handover customer order to local sales and service support and service department, after parts dispatch from factory
      • Documentation according to SOX and QM (internal and external audits)
      • Monitoring and reporting of milestones of each customer order

    Special tasks and responsibilities

    • Individual assignments

    Qualifications

    • Minimum Diploma in Business Administration or equivalent with 3 - 5 years of relevant experience in similar capacity.
    • Fluent in English, additional languages are a plus
    • Reliable experience of several years in order processing or related functional area
    • Skills and knowledge in SAP, Salesforce.com and standard office applications
    • Commercial background

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