Bruker Corporation

  • Product Engineer (m/f)

    Job Locations BE-VAN-Kontich
    Posted Date 1 week ago(1 week ago)
    Req. #
    2018-6277
    # of Openings
    1
    Position Type
    Regular Full-Time
  • Overview

    As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

    Responsibilities

    • Provide technical support and service for Bruker Micro CT customers via, phone, e-mail and web interactions
    • Perform basic troubleshooting and diagnose technical problems using remote diagnostic tools
    • Deliver consistent, high quality and responsive support to external and internal customers
    • Execution of final testing and calibration of our systems before these are shipped out to customers
    • Perform installations and second line support at customer locations worldwide
    • Serve as an important point of contact to support distributors and customers
    • Provide technical training to customers and service engineers
    • Document, track and manage all support requests, communications and actions
    • Follow established support processes (e.g. problem resolution, escalation) and best practices to ensure positive customer experiences
    • Escalate issues to the appropriate resource to ensure timely resolution
    • Collaborate with other team members and departments to facilitate the problem resolution process
    • Maintain a current and requisite knowledge level for your supported products
    • Attend training and self-study to acquire, maintain and improve job skills
    • Escalate appropriate service issues and concerns to management as necessary
    • Identify and embrace opportunities for continuous improvement
    • Perform other duties and projects as assigned, to meet company and department objectives.
    • Adhere to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.

    Qualifications

    • Working experience and knowledge of customer support work processes and best practices needed to deliver great customer experiences
    • Excellent customer service and interpersonal skills
    • Excellent verbal and written communication skills and the ability to convey complex information and procedures to novice level users
    • Demonstrated track record and passion for understanding and addressing customer needs
    • Strong analytical and problem-solving skills
    • Must possess the ability to work independently to resolve reported or discovered product issues
    • Highly organized and detail oriented

    • Results driven and dedicated to delivering outstanding work
    • Proven ability to multi-task, work under pressure, adapt and thrive in a fast-paced environment
    • Must have strong knowledge and expertise using the Windows operating systems.
    • Proficiency in Microsoft Office products including Outlook, Word, Excel and PowerPoint
    • Basic understanding of X-ray imaging technology is a plus, but not required
    • Ability to identify and assist with the implementation of process improvements

    • Ability to work independently and as a part of a young dynamic team
    • Ability to travel (approx. 10%)
    • Good English skills

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