Bruker Corporation

  • Field Sales and Service Specialist

    Job Locations MX-Mexico D.F.
    Posted Date 1 month ago(4/20/2018 7:45 PM)
    Req. #
    2018-6002
    # of Openings
    1
    Position Type
    Regular Full-Time
  • Overview

    Overview:

    As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

    The Bruker Nano Analytics (BNA) Division, headquartered at Bruker Nano GmbH in Berlin, Germany, develops, manufactures and markets X-ray systems and components for elemental and structural analysis on the micro- and nano-scale.

    BNA's product range comprises analytical tools for electron microscopes, including energy-dispersive X-ray spectrometers (EDS), wavelength-dispersive X-ray spectrometers (WDS), electron backscatter diffraction systems (EBSD), micro-spot X-ray sources for Micro-XRF on SEM and micro computed tomography (Micro-CT) accessories, as well as mobile and bench-top micro X-ray fluorescence (Micro-XRF) and total reflection X-ray fluorescence (TXRF) spectrometers.

     

     

    Responsibilities

    Function                                                

    You will be working as a Sales and Service Specialist primarily selling BNA instruments and then providing expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, fault-finding and customer support for Bruker Nano Analytics products as required.

     

    Objectives                                                                                      

    The primary objective is to be an efficient and effective member of the team in delivering highly competent, effective and focussed sales and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.

    Key Responsibilities

    Sales responsibilities

    • Prospecting for new customers
    • Following up sales leads provided by the company
    • Presenting and demonstrating company products
    • Supplying quotations and technical information, formulating sales strategies, as well as negotiating and securing sales orders
    • Maintain contact with existing customers to assure their satisfaction, develop good working relationships with OEM salespeople, collect and report market information and provide routine sales forecastsSupport responsibilities
    • Effective on-site support executing installation, customer training, preventive maintenance, troubleshooting and repair for assigned products. Liaise with customers and colleagues in the site and visit planning process prior to the visits.
    • Provide front line (phone, e-mail, remote log in, etc…), system level, technical support including but not limited to diagnostics, solution plans, training, and customer facing communication.
    • Provide system level escalation support for a specific analytical product or group of products including but not limited to technical leadership, analysis, corrective actions, on-site execution, and effective communication to both internal team and customer.
    • Develop and maintain expert level technical proficiency for assigned products. Develop operation and basic application training to customers.
    • Create, develop and continuously improve customer support & applications knowledge database.
    • Provide post-sales basic applications support.
    • Assist with conferences, exhibitions and workshops as necessary. Provide technical input to the sales team in routine & non-routine sales cases.
    • Extensive travel predominantly in UK and Europe, also occasionally to other international locations.
    • Accurate record keeping and timely submission of reports, including but not limited to service, quality and expense reports.
    • Other duties as assigned.

    Reporting

    The position reports to the Americas Sales/Service Manager, who will agree expectations, offer guidance as necessary and provide framework support. Day-to-day priorities will be set by the Team Leader.

    Location

    This position is home-based in Mexico.

     

    Qualifications

    Competence

    To carry out the duties to the level expected, the minimum competencies are:

    Personal

    • Outgoing and good at building relationships through inspiring trust and confidence
    • A professional image and a very high standard of personal presentation
    • Self-motivation and a willingness to work with others toward a shared goal
    • The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
    • Excel at continual learning in a rapidly advancing technological area.

    Qualifications

    • A tertiary level qualification in electrical or electronic engineering, physics or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
    • A solid technical or scientific background gained in industry or academia
    • A current driving licence

    Skills and Experience

    • The capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation and applications.
    • Able to experiment, test, diagnose, troubleshoot complex cutting edge instrumentation using standard tools such as oscilloscope, multimeter, etc.
    • Good computer literacy, including familiarity with data system hardware and industry standard operating systems
    • The ability to communicate effectively at all levels with good spoken and written English and Spanish
    • Experience is using SEM’s and TEM’s will be an advantage
    • Education: Minimum Bachelors in Sciences or engineering. 
    • Experience: Minimum 3 years in filed sales and/or service working for scientific instruments companies

        

    Performance Management

    The achievement of set objectives, training requirements and further career development are reviewed annually.

     

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