SUMMARY OF RESPONSIBILITIES:
This Field Service position within the service organization is an ambassador of Bruker Semiconductor instrumentation and technology.
Bruker Semiconductor manufactures the world's leading Atomic Forces Microscopes.
This technical role is responsible for customer direct post-sale instrumentation installation, instrument diagnostics/fix, instrumentation monitoring, and basic user training.
Individual must be customer focused with strong industry background and technical experience capable of independent judgement that enables our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
90% service activities including:
10% customer empowerment and support activities including:
KNOWLEDGE, SKILLS, AND ABILITIES:
Basic understanding of semiconductor processing and the integral role the metrology equipment plays within the process.
Proven understanding of engineering problem solving methods, statistical process control, and Gauge repeatability and reproducibility calculations.
Proven experience of analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc...to be an effective independent problem solver of complex system, product user, and/or application issues.
Proven experience, independent judgment and discretion necessary to install, qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation.
Proven experience to independently provide clear, logical, and effective communication.
Proven experience to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.
Have bachelor degree for electric engineering or physics/chemistry/mechanical and strongly require semiconductor products support experience more than 5 years.
AFM experience is very much favorable