Bruker Corporation

  • Field Service Engineer

    Job Locations JP-Tokyo
    Posted Date 1 week ago(4/15/2018 9:15 PM)
    Req. #
    2018-5903
    # of Openings
    1
    Position Type
    Regular Full-Time
  • Responsibilities

    SUMMARY OF RESPONSIBILITIES:

     

    This Field Service position within the service organization is an ambassador of Bruker Semiconductor instrumentation and technology.

    Bruker Semiconductor manufactures the world's leading Atomic Forces Microscopes.

    This technical role is responsible for customer direct post-sale instrumentation installation, instrument diagnostics/fix, instrumentation monitoring, and basic user training.

    Individual must be customer focused with strong industry background and technical experience capable of independent judgement that enables our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

     

    ESSENTIAL FUNCTIONS:

    90% service activities including:

     

    1. Install and qualify Bruker Semiconductor instruments, upgrades, and/or accessories including but not limited to:
      1. Unpack and setup metrology equipment and instrumentation and interconnection of sub-components and assemblies.
      2. Independently troubleshoot and overcome a wide range of start-up issues using creative solutions to ensure the objectives are met.
      3. Qualification of the instrument and accessories using standard customer samples.
    2. Work directly with customers to diagnose Bruker Semiconductor instrument issues including but not limited to
      1. Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues with minimal guidance or documentation.
      2. Create and maintain record of activity in support database(SAP)
    3. Preventative maintenance on Bruker Semiconductor instruments which can include but not limited to:
      1. Basic maintenance and calibration of instrument and accessories
      2. Re-certification of instrument using both Bruker ツor customer samples.

     

    10% customer empowerment and support activities including:

     

    1. Empower customers to optimize performance of their Bruker Semiconductor instruments through support and instruction including but not limited to:
      1. Monitoring the customers systems using industry standard metrics (MTTR, MTBF, Uptime, parts consumption, etc.)
      2. Teaching Theory of operation and training new users on instrument operation.
      3. Establish and enhance customer relations and drive additional Bruker business including service products

     

    ADDITIONAL RESPONSIBILITIES:

    • Other duties as assigned

    Qualifications

    KNOWLEDGE, SKILLS, AND ABILITIES:

    Basic understanding of semiconductor processing and the integral role the metrology equipment plays within the process.

    Proven understanding of engineering problem solving methods, statistical process control, and Gauge repeatability and reproducibility calculations.

    Proven experience of analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc...to be an effective independent problem solver of complex system, product user, and/or application issues.

    Proven experience, independent judgment and discretion necessary to install, qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation.

    Proven experience to independently provide clear, logical, and effective communication.

    Proven experience to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.

     

    EDUCATIONAL/EXPERIENCE REQUIREMENTS:

    Have bachelor degree for electric engineering or physics/chemistry/mechanical and strongly require semiconductor products support experience more than 5 years.

    AFM experience is very much favorable

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