Bruker Corporation

  • Service Engineer Bruker Optics Japan

    Job Locations JP-Yokohama
    Posted Date 1 month ago(3/21/2018 10:05 PM)
    Req. #
    2018-5872
    # of Openings
    1
    Position Type
    Regular Full-Time
  • Overview

    Bruker Corporation businesses are leading worldwide manufacturers of analytical measurement systems for the life sciences.

    For more than 50 years Bruker has followed a single idea: to deliver the best technological solution for every analytical task.

    Today, more than 6000 employees at over 90 locations worldwide are working toward this challenge.

    Responsibilities

    • Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.
    • Repair and maintenance of the product at customer’s site.
    • Familiarize and train customers for operation of the equipment.
    • Secure customer acceptance of installation and repair sign-off.
    • Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
    • Periodic servicing of the product at customer’s location depending upon the service contract.
    • Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.
    • Solve any queries the customer might have about the product.
    • Maintain records of all the field trips made, products sold, and services offered in a proper documented form.
    • Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems

    Qualifications

    • A tertiary level qualification in electrical or electronic engineering, physics or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
    • Minimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment.
    • Strong technical skills involving analytical instrumentation.
    • Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.
    • Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner.
    • Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
    • Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy and laboratory organization is advantageous

    We offer you

    • A growing and health group of company where mutual respect and trust are the basis for the cooperation and communication
    • A comprehensive and practical introduction into the work and regular training at the Bruker Headquarter Academy

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