The function of the Field Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products.
The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focussed solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.
Working as a member of the Service Team involved in the installation, maintenance, service and solution support of our range of instrumentation, duties will include:
Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.
Duties will be carried out mainly in Northern Ireland and Ireland, however it is expected that requirements to provide field service support on customers’ premises abroad or at the factory will be significant.
The position is based at a location that is deemed by the Company to be convenient to the customer base, and for travelling as necessary to our factories abroad.
The position reports to the Region Service Manager, who will agree expectations, offer guidance as necessary and provide framework support. Day-to-day priorities will be set by the Service Manager and helpdesk team.
To carry out the duties to the level expected, the minimum competencies are:
The achievement of set objectives, training requirements and further career development possibilities will be assessed on an annual basis.
This JDE cannot be exhaustive and the position-holder may be required to undertake other duties, which are broadly in line with the above key objectives.