Bruker Corporation

  • Order Processing Administrator

    Job Locations US-MA-Billerica
    Posted Date 3 days ago(5/22/2018 2:16 PM)
    Req. #
    2018-5810
    # of Openings
    1
    Position Type
    Regular Full-Time
  • Overview

    As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

     

    We have a full-time opportunity in our Billerica, MA headquarters. The Order Processing Administrator will become familiar with processes in the Customer Support Center and will work closely with other departments (sales, application, order processing, purchasing, service department, shipping, etc.).

     

     

    Responsibilities

    Bruker Optics is currently looking for an Order Processing Administrator position to join its Customer Support Team.  The Order Processing Administrator interfaces with internal and external customers and processes requests and purchase orders/invoices daily for services and product.  This position has heavy customer interaction via email and phone.  The ideal candidate will have successful experience dealing with multiple requests from a diverse customer base.

                                                                           

    • Establish and maintain positive relationships with Bruker's customers.
    • Receive incoming customer requests and provide timely responses for service and support.
    • Administer quotations, orders, delivery documents and invoices in Bruker's SAP system, SD module and CRM systems (SAP-CRM).
    • Maintain SAP documents for billable services, parts and consumables for external and internal customers.
    • Maintains accurate records and relevant master data in SAP.
    • Perform other duties as required.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Minimum 3 years’ work experience performing complex, customer service support within a technical work environment.
    • Minimum 2 year's experience managing full-cycle order fulfillment.
    • Proven ability to build strong customer relationships and deliver solutions in a professional manner.
    • Technical skills, including intermediate level MS Office. Experience with CRM systems and SAP preferred.  
    • Ability to work under pressure, prioritize tasks handle multiple, diverse requests.
    • Strong communications skills, both written and verbal.
    • Team player, willing to take on additional responsibilities as needed.
    • Ability to work core business hours onsite in Billerica, MA $8:30am to 5:00pm 

     

    Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

    Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. 

    Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.  

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