SUMMARY OF RESPONSIBILITIES:
The Application and System position within the service organization is an ambassador of Bruker Nano Surfaces “BNS” instrumentation and technology. Bruker Nano Surfaces manufactures the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, and non-contact 3D optical microscope instrumentation. This technical role responsible for customer direct post-sale instrumentation and application support including: installation, user and application training, instrument diagnostics/fix, and post-sale applications support. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
60% customer empowerment and application support activities including:
KNOWLEDGE, SKILLS, AND ABILITIES:
Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Demonstrated excellent analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc… to be an effective problem solver of complex system, product user, and/or application issues. Demonstrated ability to install, qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation and application modules. Demonstrated ability to experiment, test, optimize, and develop best practice for support and post-sale application activity. Demonstrated ability to provide clear, logical, and effective communication. Demonstrated ability to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.
Minimum of master's degree in scientific or engineering field from accredited university or college, or bachelor’s degree in scientific or engineering field from accredited university or college with 2 year relevant experience.