Bruker Corporation

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Field Service Engineer - Taiwan

Field Service Engineer - Taiwan

Req. # 
2017-5472
# of Openings 
1
Job Locations 
TW-New Taipei City
Position Type 
Temporary Full-Time
Posted Date 
11/27/2017

More information about this job

Responsibilities

SUMMARY OF RESPONSIBILITIES:

- Performs site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools for customers both domestic and international

- Performs monthly, quarterly, biannual, and annual periodic maintenance within established time frames of Bruker Tools for customers both domestic and international

- Performs diagnostics, troubleshooting, upgrade of Bruker Tools for customers both domestic and international

- Performs basic applications support of Bruker Tools for customers both domestic and international

- Front line customer interface and support

- Create, develop, and continuously improve the customer support & applications knowledge database

- Tracks and reports performance of systems as assigned and assists in uptime improvement

- Demonstrates the ability to communicate effectively with customers

- Attends continued training on company systems

- Includes on-call status

- Report Service activities in SAP system

 

ESSENTIAL FUNCTIONS:

- 85% Diagnostics and troubleshooting of Bruker systems, product training, installation, upgrade, preventative maintenance, and basic applications support

- 15% Knowledge data base development

 

ADDITIONAL RESPONSIBILITIES:

- Other duties as assigned

 

PHYSICAL/ENVIRONMENTAL REQUIREMENTS:

- 80% travel domestically on short notice

- 5% travel internationally on short notice

- Able to work in production floor, cleanroom, & laboratory environments

- Must have a valid driver's license.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

- Good theoretical understanding of Electronics, Mechanical and Physics to enable problem solving of complex system

 

Skill:

- Good verbal and written communication in English

- Accurate and prompt reporting skills

 

Abilities:

- Ability to multitask & team player

- Determination and ability to work long hours with high pressure

- Independency in prioritization and execution of job

- Excellent interpersonal relations

- High level of customer service orientation

- High integrity

 

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

Education: BS/MS degree in Electronics/Physics/Mechanical or related field

Experience:

  1. Experience in technical/service support of metrology equipment is preferable
  2. Atomic Force Microscopy and/or associated applications experience is plus