Bruker Corporation

  • Field Microbiology Application Specialist

    Job Locations US-WA-Seattle | US-CA-Sacramento | US-CA-San Diego | US-CA-Los Angeles | US-UT-Salt Lake City | US-OR-Portland | US-WA-Kennewick | US-CA-Santa Clara
    Posted Date 1 month ago(3/19/2018 11:31 AM)
    Req. #
    2017-5459
    # of Openings
    1
    Position Type
    Regular Full-Time
  • Overview

    ****This position is home office based and can be located anywhere within the territory that accomodates frequent travel within the territory.****

     

    As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

     

    The Bruker MALDI Biotyper is a revolutionary product which uses mass spectrometry to produce rapid, accurate and cost effective microorganism identifications. The Bruker MALDI Biotyper Customer Support Specialist is responsible for sustaining and growing Bruker MALDI Biotyper business in the markets addressed.

    Responsibilities

    • Primary responsibility is to conduct MALDI Biotyper CA new system installations and customer application trainings in one visit when possible. The CSS must be trained and certified by Bruker on installation and application for the MALDI Biotyper CA System. This certification program is an intense program which ultimately ensures that a trainer holds baseline knowledge of the Bruker MBT platform.
    • Conduct on-site and factory based application trainings for new and current customers for all other MBT protocols.
    • Proactively contact current customers in a respective territory, quarterly to provide product and service information updates and to resolve any current customer issues. This may include but is not limited to new product launch information, software updates, library updates, hardware or software troubleshooting, and basic or advanced Biotyper training needs.
    • Generate new sales leads for Bruker’s products and services in the Clinical market by educating potential customers on the Biotyper Platform.
    • Assist with the implementation of SAP, a new sales software platform, by developing a process to best utilize this software. This includes surveying the customer base from a very detailed technical perspective in regards to present and future market needs.
    • Communicate and develop strong relationships with the MBT field sales teams to relay pertinent information regarding current and future customers. This information can include but is not limited to pricing, product development suggestions, and customer support satisfaction.
    • Develop a plan to successfully execute and implement a strategy to fulfill customer needs. The success of this plan will be monitored by both the VP of MBT and the CSS Manager via quarterly tracking.
    • Educate and certify new MBT Customer Support Specialists
    • Develop connectivity and workflow solutions to existing susceptibility and laboratory information systems for MBT customers. This area of development is crucial as Bruker moves forward into the clinical microbiology markets. The CSS works closely with the MBT Software Development and any vendors of a future potential product.
    • Plan and execute local workshops and user meetings on a cycle determined by CSS management. Actively participate in the planning and execution of local, regional and national shows.
    • Adhere to company policies for expense control and meeting expense budgets.
    • Provide monthly lead generations and customer training metrics to Customer Support Manager.

     

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Deep and focused knowledge of the clinical, food, pharma, environmental or veterinary microbiology laboratory.
    • Proven ability to promote company products and services to a variety of prospects and customers and secure sales commitments.
    • Strong verbal, written, and technical presentation skills, including MS Office with advanced Excel applications proficiency.
    • Demonstrated ability to independently manage multiple tasks and deliverables.
    • Must be self-motivated and willing to take ownership of projects assigned by the management team.
    • Ability to travel on a routine basis and maintain a current Passport/ VISA as required for international travel. Occasional weekend travel will be required. The CSS must plan and execute individual travel per company travel guidelines and within expense budget objectives
    • Occasional lifting of up to 50 pounds
    • Able to manipulate small hand tools

    Education and/or Experience:

    Bachelor Degree in Medical Technology preferred

    Bachelor of Chemistry with focus on Microbiology or Cell Biology may be considered

     

    Computer Skills:

    MS Office with advanced Excel and PowerPoint proficiency.

     

    Certificates, Licenses, Registrations:

    Medical Technologist background would be a plus. Candidate must be certified, by Bruker, on the MBT CA System before installing or training customers.

     

    Other Skills and Abilities: Strong knowledge of clinical microbiology coupled with a energetic personality, flexible, business development and relationship management capabilities. A positive attitude is a must.

     

    Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    • Travel schedule will vary and will depend on sales activities and instrument annual goals. Each installation and training will take up to 4-5 days to completed. Extensive travel required.
    • Office days are permitted and scheduling will be at the CSS discretion. The installation process may require lifting (up to 50 lbs), bending, and squatting and may also involve working in dusty and dirty laboratory environments.

     

     

    Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

     

    Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

     

    Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.  

     

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