Field Service Engineer for NMR.
The function of the Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, fault-finding and customer support for Bruker NMR as required.
New opportunity based in Korea, for a Field Service Engineer to install and provide support for high technology equipment in research labs of companies, universities, and government research labs. Will work with highly complex equipment ( Bruker FT-NMR, Fourier Transform Nuclear Magnetic Resonance ) which requires an advanced understanding of electronics and Chemistry
* Provide on-site installation, testing and customer training of FT-NMR. Secure customer acceptance of install and repairs.
*Diagnose problems by in-depth troubleshooting and provide service for repair of Magnet and Spectrometer.
*Perform on-site preventive maintenance and validation of spectrometers.
*Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance.
*Coordinate with customers to arrange WebEx Sessions, phone support, and lab facility inspection for new installations.
*Communicate and work closely with Service and Support Centers.
*Excellent customer focus with ability to reliably respond to communicate and interact with customer.
*Frequent travel within Korea and also expected in abroad.
*The ability to contribute to a team work, yet to accept responsibility for an individual role within the team.
Bachelor Degree in Electronics, Chemistry, Physics or related discipline.
Strong organizational and prioritizing skills
Strong Written and Spoken English Language Skill.
Working knowledge of Computer network interfacing.
A valid driver’s license