Bruker Corporation

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Head of North American Order Fulfillment

Head of North American Order Fulfillment

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Regular Full-Time
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As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.


As a result of exceptional growth in all our core Businesses in the USA, Bruker Daltonics is looking to fill a newly created position of Head of North American Order Fulfillment. In this challenging and high-profile role, you will lead a team of 6 Order Admin and Customer Service Representatives in delivering high technology precision Instruments, Service and Consumables to our customers in America, ensuring comprehensive management of all open orders, and ensuring timely and accurate customer billing.


Reporting to the Global Director of Supply Chain Operations, you will have a dotted line reporting to the US Management team consisting of the VPs of Sales, and the Director of Service, and establish a key strategic business partner relationship with the support functions of the Corporate Business Process Organization, Divisional Product Management, Quality, Finance and Controlling.


This is a senior position that requires strong leadership skills, maturity and composure. You are a leader who leads by example – you thrive on proximity to your team and on a deep understanding of your business processes. You have a process mindset, a high attention to detail, with a demonstrated deep understanding of the order to cash process in SAP. You must therefore have a strong track record in the SD module of SAP, and experience of the relationship with FI, CO and MM.



Order to cash process optimization and execution

  • Management and oversight of all aspect of the order entry process
  • Leadership of a team of six Order Processing and Customer Service professionals, covering all steps of the revenue creation process from quote thru to final invoice
  • Provision of order fulfillment (sales and shipment) analysis for quarterly business review
  • Co-ordination with Divisional and Corporate Headquarters for timely and accurate financial reporting
  • Ensures Compliance and adherence to Company & Divisional Policies and Procedures
  • Ensures integrity of Financial statements and transactions through strict adherence to Internal and SOX controls



  • Bachelor's degree in business related field required with 5+ years of job related experience; 2+ years of management experience
  • At least 5 years ERP (SAP) experience, in area of Sales/Order Management
  • Demonstrated Leadership skills
  • Excellent interpersonal & Communication skills
  • SAP Key / Advanced User level experience
  • Composed and Calm
  • Hands-on approach
  • Excellent Microsoft Office / Excel skills
  • Demonstrated ability to analyze data as a basis for Business Decision Making
  • Ability to work independently with minimal direction
  • Ability to interface and communicate with different levels of management as well as with international offices and affiliates
  • Excellent written and verbal communication skills
  • Ability to multi-task while paying close attention to detail
  • Interest and willingness to learn product specific terminology and technology


Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).


Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.


Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.