SUMMARY OF RESPONSIBILITIES:
The Sr. Field Application and System Specialist L3 within the service organization is an ambassador of Bruker Nano Surfaces “BNS” instrumentation and technology. Bruker Nano Surfaces manufactures the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, and non-contact 3D optical microscope instrumentation. This technical role is responsible for customer direct post-sale instrumentation and application support including: installation, user and application training, instrument diagnostics/fix, post-sale applications support, and developing customer specific application protocols. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
70% Customer empowerment and post-sale application support activities including:
KNOWLEDGE, SKILLS, AND ABILITIES:
Proven excellent analytical capability, theoretical understanding of AFM and optical , experience of AFM, working knowledge of electronics and mechanics, computers, and common tooling such as oscilloscope, multi-meter, etc… to be an effective problem solver of complex system, product user, and/or application issues. Proven ability to install, qualify and be a trainer and technical resource that empowers our customers in the use of complex electro-mechanical instrumentation and application modules. Proven ability to experiment, trouble shooting, optimize, and develop best practice for support and post-sale application activity. Proven ability to provide clear, logical, and effective communication with customer.
Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master’s degree in scientific or engineering field from accredited university or college with 3 year relevant experience, or bachelor’s degree in scientific or engineering field from accredited university or college with 5 year relevant experience