Bruker Corporation

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Field Service Engineer Canada

Field Service Engineer Canada

Req. # 
2017-5331
# of Openings 
1
Job Locations 
CA-ON-Milton
Position Type 
Regular Full-Time
Posted Date 
10/11/2017

More information about this job

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

Responsibilities

New opportunity based in Milton, ON for a Field Service Engineer to install and provide support for high technology equipment in research labs of companies, universities, and government research labs. Will work with highly complex equipment (example: Bruker Fourier Transform Infrared (FTIR) and Raman Spectrometers and FTIR or Raman microscopes) which requires an advanced understanding of electronics and optical alignment.

  • Provide on-site installation, testing and customer training of FTIR and Raman spectrometers and FTIR or Raman microscopes. Installations involve setting up instruments, verifying that the system meets factory specifications by running complex series of Instrument qualifications, Operational qualifications and Performance qualifications. Systems may require the use of calibrated standards. Secure customer acceptance of install and repairs.
  • Diagnose problems by in-depth troubleshooting and provide service for repair of complex optical instruments. Re-qualify the entire instrument after service/repair to ensure proper performance of the instrument.
  • Perform on-site preventive maintenance and validation of spectrometers.
  • Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance.
  • Coordinate with customers to arrange WebEx Sessions, phone support, and lab facility inspection for new installations.
  • Coordinate travel arrangements.
  • Attend in depth product training (3-4) on new and updated Bruker products in German factory by product experts.
  • Communicate and work closely with Service and Support Centers.
  • Perform other duties as required.

Qualifications

  • BS. in Electrical Engineering, Electronics, Chemistry, Physics or related disciplin, or equivalent experience 
  • Minimum 4 years’ experience diagnosing and repairing electronic, electromechanical and aligning optical equipment. Experience with FTIR or Raman Spectrometers or microscopes is a plus.
  • Proven knowledge of analog electronics, high voltage circuitry/circuits, laser technology, chromatography separation techniques, and vacuum technology.
  • Strong technical skills involving analytical instrumentation.
  • Knowledge of MS Office, computers, technical data, TCP/IP protocol
  • Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with Scientists that possess a Ph.D. (or Master’s Degree) in Biochemistry, Biophysics or Microbiology.
  • Excellent verbal and written communication skills in English are essential, and conversational French would be an asset. Ability to communicate complex technical issues in an easy-to-understand manner is important.
  • Valid Drivers' License issued by state of residence and in good standing.
  • Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
  • Ability and willingness to travel 70% as required.

 

Bruker Corporation offers a comprehensive and competitive benefits package including, medical, dental, Group RSP, paid vacation, holidays and tuition assistance (as applicable)

 

Bruker Ltd. is an equal opportunity employer.  Please contact local Human Resources by phone at (416) 459-3846 or by e-mail at mventrella@pivotalsolutions.com if you require any accommodation in order to fully participate in our recruitment process.