Bruker Corporation

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Service and Support Engineer, Bruker AXS

Service and Support Engineer, Bruker AXS

Req. # 
2017-5319
# of Openings 
1
Job Locations 
UK-Coventry
Position Type 
Regular Full-Time
Posted Date 
10/31/2017

More information about this job

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

Responsibilities

Function

The function of the Service and Support Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support for the Bruker AXS product line including X-ray diffraction, X-ray fluorescence, single crystal X-ray diffraction and X-ray micro-CT.

 

Objectives

The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focussed engineering and technical support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.

 

Duties

Working as a member of the Service Team involved in the installation, maintenance, service and technical support of our range of instrumentation, duties will include:

  • familiarisation with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
  • liaise with customers and colleagues in the site planning process prior to installation
  • inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
  • carry out breakdown and planned maintenance at customers’ sites (may include 24/7 callout)
  • provide technical support and assistance to customers and to colleagues, either directly or by remote diagnosis
  • carry out procedures necessary to validate systems to certifiable standards
  • provide of technical input to the sales team in non-routine sales cases
  • frequent travel within the UK, IE and occasionally abroad is an essential part of the job.

 

Activities will cover all products manufactured or represented by the Company. Specialism in certain products, technologies or ranges may form an additional responsibility that will make use of acquired skills and experience. Accurate record keeping and timely submission of documentation is pre-requisite.

Duties will be carried out mainly in the UK, with an occasional requirement to provide field service support on customers’ premises abroad or at the factory.

 

Reporting

The position reports to the BAXS Service Team Leader, who will agree expectations, offer guidance as necessary and provide framework support. Day-to-day priorities will be set by the Team Leader.

 

Location

The position is based at a location that is deemed by the Company to be convenient to the customer base, and for travelling as necessary to our factories abroad.

Qualifications

Competence

To carry out the duties to the level expected, the minimum competencies are:

 

Personal

  • outgoing and good at building relationships through inspiring trust and confidence
  • a professional image and a very high standard of personal presentation
  • self-motivation and a willingness to work with others toward a shared goal
  • the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
  • excel at continual learning in a rapidly advancing technological area.

Qualifications

  • a tertiary level qualification in electrical or electronic engineering, physics or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
  • a solid technical or scientific background gained in industry or academia
  • a current driving licence valid in the UK
  • no visa or other restriction preventing travel in the USA or EU.

 

Skills and Experience

  • the capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
  • ability to diagnose causes of malfunction and to actively resolve customers’ service problems
  • good computer literacy, including familiarity with data system hardware and industry standard operating systems
  • the ability to communicate effectively at all levels with good spoken and written English.