Bruker Corporation

Customer Service Administrator

US-WI-Madison
2 weeks ago
Req. #
2017-5227
# of Openings
1
Position Type
Regular Full-Time

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

 

The Customer Service Administrator is responsible for the daily communication and administrative duties in the service department. Coordinate and direct phone calls within the service department and maintain the customer files and data base.

Responsibilities

Responsibilities:

 

  • Receive and direct phone calls to the appropriate individuals.
  • Create, maintain and update customer data base and files.
  • Open and close service calls.
  • Generate RMA’s as required.
  • Dispatch service calls to the appropriate Field Service Specialists.
  • Open tickets in our software and escalate to the correct department.
  • Manage personal ticket list
  • Generate and process Service Department quotations.
  • Maintain and update the Customer Data Base.
  • Create new system service information packets and assign new system serial numbers.
  • Process Purchase Orders and Credit Card orders.
  • Perform other tasks as assigned by manager or supervisor.
  • Electronic Filing
  • Work in several different software applications.
  • Manage incoming e-mails and respond professionally to internal and external customer through.

Qualifications

Additional Requirements:

Ability to communicate effectively in a professional manner with both internal and external customers.

 

Multi-tasking, working independently and as a team member, positive attitude.

 

Ability to maintain regular and reliable attendance.

 

 

Education:

 

2-year degree or equivalent experience

 

 

Experience:

 

Two years in a customer service environment. Familiarity with Windows, Word and Excel. Knowledge of SAP a plus.

 

 

Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

 

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

 

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.  

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