Bruker Corporation

Service Engineer

JP-Yokohama
3 weeks ago
Req. #
2017-5203
# of Openings
1
Position Type
Regular Full-Time

Responsibilities

Technical Support for installation, maintenance, instruction of BBIO products

  1. Install, troubleshoot and maintain NMR products included software.
  2. Identifies, analyzes and repairs product failures, orders replacement parts as required.
  3. Provide basic operation & maintenance training to customers when required.
  4. Resolve customer issues with hardware and software.
  5. Ensure customer satisfaction is maintained
  6. Escalate technical issues to factories as needed.
  7. Escalate customer issues to appropriate managers.
  8. Work closely with sales and application to provide service perspective to ensure continued growth and profitability of the businesses.

Qualifications

At least BA level in Science or Engineering

Computer literacy for document, presentation preparation and report writing

Linguistic ability for reading English manuals

Exceptional analytical and problem solving skills

At least 5 years’ experience of Service engineer

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