Bruker Corporation

  • Service Engineer

    Job Locations JP-Yokohama
    Posted Date 10 months ago(9/5/2017 8:41 PM)
    Req. #
    2017-5203
    # of Openings
    1
    Position Type
    Regular Full-Time
  • Responsibilities

    Technical Support for installation, maintenance, instruction of BBIO products

    1. Install, troubleshoot and maintain NMR products included software.
    2. Identifies, analyzes and repairs product failures, orders replacement parts as required.
    3. Provide basic operation & maintenance training to customers when required.
    4. Resolve customer issues with hardware and software.
    5. Ensure customer satisfaction is maintained
    6. Escalate technical issues to factories as needed.
    7. Escalate customer issues to appropriate managers.
    8. Work closely with sales and application to provide service perspective to ensure continued growth and profitability of the businesses.

    Qualifications

    At least BA level in Science or Engineering

    Computer literacy for document, presentation preparation and report writing

    Linguistic ability for reading English manuals

    Exceptional analytical and problem solving skills

    At least 5 years’ experience of Service engineer

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