Bruker Corporation

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Sr. Field Application/System Engineer

Sr. Field Application/System Engineer

Req. # 
2017-5141
# of Openings 
1
Job Locations 
CN-11-Beijing
Position Type 
Regular Full-Time
Posted Date 
8/10/2017

More information about this job

Responsibilities

SUMMARY OF RESPONSIBILITIES:

The Sr. Field Application and System Engineer (Specialist) L3 within the service organization is an ambassador of Bruker Nano

Surfaces “BNS” instrumentation and technology. Bruker Nano Surfaces manufactures the world's leading Nano indentation,

Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, and non-contact 3D optical microscope instrumentation. This

technical role is responsible for customer direct post-sale instrumentation and application support including: installation, user

and application training, instrument diagnostics/fix, post-sale applications support, and developing customer specific application

protocols. Individual must be customer focused with a strong technical background enabling our customers to maintain their

instrument at peak performance and maximize productivity for their intended use case.

ESSENTIAL FUNCTIONS:

 

70% Customer empowerment and post-sale application support activities including:

 

1. Empower customers to optimize performance of their BNS instrument through support and instruction including but not

limited to:

a. Teaching theory of operation and training across a vast technical range of users on instrument operation and

applications

b. Demonstration of instrument ability on non-standard samples

c. Provide user and customer specific post-sale application support

d. Test, develop, and optimize application protocols

e. Author application notes, user/applications procedures, and user/applications training material

 

30% Service activities including:

 

2. Install and qualify BNS standard and specialized instrument, upgrade, and/or accessory including but not limited to:

a. Uncrating instrumentation and interconnection of sub-components and assemblies

b. Instrument start-up troubleshooting

c. Qualification of instrument and accessories using standard and agreed to non-standard samples.

3. Work directly with customers to diagnose BNS instrument issues including but not limited to

a. Diagnose, research, test, develop, optimize, communicate, and execute the most efficient solution plan for

complex electro mechanical hardware/software instrument issues.

b. Create and maintain record of activity in support database

4. Preventative maintenance on BNS instrumentation which can include but not limited to:

a. Basic maintenance and calibration of instrument and accessories

b. Re-certification of system using both standard and non-standard samples.

 

ADDITIONAL RESPONSIBILITIES:

Other duties as assigned

ENVIRONMENTAL REQUIREMENTS:

85% travel both domestically and internationally on short notice

Able to work in Government sites, cleanroom, production floor, & laboratory environments

Must have & maintain valid driver’s license

 

 

Qualifications

 

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer focused, passionate about science and technology, and eager to enable customers with Bruker technology. Proven

excellent analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control

systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc… to be an effective problem solver

of complex system, product user, and/or application issues. Proven ability to install, qualify and be a trainer and technical

resource that empowers our customers in the use of complex electro-mechanical instrumentation and application modules.

Proven ability to experiment, test, optimize, and develop best practice for support and post-sale application activity. Proven

ability to provide clear, logical, and effective communication. Proven ability to develop, communicate, implement, and execute

assigned project including achieving required deliverables on time.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master’s degree in

scientific or engineering field from accredited university or college with 3 year relevant experience, or bachelor’s degree i n

scientific or engineering field from accredited university or college with 5 year relevant experience