Bruker Corporation

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Support Specialist - XRD

Support Specialist - XRD

Req. # 
2017-5140
# of Openings 
1
Job Locations 
US-WI-Madison
Position Type 
Regular Full-Time
Posted Date 
8/17/2017

More information about this job

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

Responsibilities

Responsible to provide first line support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools. Maintain spare parts inventory, applications lab equipment, and participate in service training schools. Travel as necessary to support field operations and cross train field engineers.

  • Provide technical phone support to customers and field service personnel worldwide for Bruker AXS products.
  • Perform system repairs and maintain repair documentation of customer material and return to stock parts from the field.
  • Travel as to customer sight for installation, repair, and PM.
  • Provide input and create service bulletins and other technical documentation.
  • Configure computers and peripherals as required.
  • Contribute to the development and delivery of service training classes.
  • Assist in the development and updating of technical maintenance manuals.
  • Work closely with Engineering and Manufacturing to resolve hardware and software problems in the field. Ensure Corrective/Preventive Action Reports (CPAR) are submitted as necessary.
  • Perform other tasks as assigned by the Service Supervisor.

      

      Additional Responsibilities:

Motivated self-starter.

Excellent organizational skills.

Ability to plan and execute projects to improve level of support.

Ability to work independently.

Ability to travel, as necessary to support field operations.

 

Knowledge, Skills, and Abilities:

  • Ability to work independently and in a team environment.
  • Ability to handle multiple tasks effectively.
  • Excellent customer service skills with the ability to communicate clearly and effectively.
  • High level technical hardware and software skills related to X-ray instrumentation.

Qualifications

Education:

 

Minimum of an Associate’s Degree in Electronics, Chemistry, Engineering or   Information Technology, or equivalent combination of education and experience.

Minimum of 2 years in repair and calibration of sophisticated electronic equipment, as well as 1+ years in analytical instrument repair and calibration.

 

 

Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

 

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

 

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.