Bruker Corporation

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Service Engineer Bruker Optics Japan

Service Engineer Bruker Optics Japan

Req. # 
2017-5122
# of Openings 
1
Job Locations 
JP-Yokohama
JP-Osaka
Position Type 
Regular Full-Time
Posted Date 
8/18/2017

More information about this job

Overview

Bruker Corporation businesses are leading worldwide manufacturers of analytical measurement systems for the life sciences.

For more than 50 years Bruker has followed a single idea: to deliver the best technological solution for every analytical task.

Today, more than 6000 employees at over 90 locations worldwide are working toward this challenge.

Responsibilities

Job Description:

 

The function of the Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, fault-finding and customer support for Bruker Optics products as required.

 

Responsibilities:

  • Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.
  • Repair and maintenance of the product at customer’s site.
  • Familiarize and train customers for operation of the equipment.
  • Secure customer acceptance of installation and repair sign-off.
  • Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.
  • Periodic servicing of the product at customer’s location depending upon the service contract.
  • Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.
  • Solve any queries the customer might have about the product.
  • Maintain records of all the field trips made, products sold, and services offered in a proper documented form.
  • Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems

 

 

Qualifications

Qualification:

  • A tertiary level qualification in electrical or electronic engineering, physics or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience
  • Minimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment.
  • Strong technical skills involving analytical instrumentation.
  • Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.
  • Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner.
  • Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
  • Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy and laboratory organization is advantageous

We offer you:

  • A growing and health group of company where mutual respect and trust are the basis for the cooperation and communication
  • A comprehensive and practical introduction into the work and regular training at the Bruker Headquarter Academy