Bruker Corporation

Service Engineer Bruker Optics Australia

AU-Sydney
2 months ago
Req. #
2017-5069
# of Openings
1
Position Type
Regular Full-Time

Overview

Bruker Corporation businesses are leading worldwide manufacturers of analytical measurement systems for the life sciences.

For more than 50 years Bruker has followed a single idea: to deliver the best technological solution for every analytical task.

Today, more than 6000 employees at over 90 locations worldwide are working toward this challenge.

Responsibilities

Job Description:

 

The function of the Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, customer training, maintenance, fault-finding and customer support for Bruker Optics products as required.

 

Responsibilities:

 

·         Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications.

·         Repair and maintenance of the product at customer’s site.

·         Familiarize and train customers for operation of the equipment.

·         Secure customer acceptance of installation and repair sign-off.

·         Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction.

·         Periodic servicing of the product at customer’s location depending upon the service contract.

·         Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services.

·         Solve any queries the customer might have about the product.

·         Maintain records of all the field trips made, products sold, and services offered in a proper documented form.

·         Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems

 

Qualifications

Qualification:

 

·         A tertiary level qualification in electrical or electronic engineering, physics or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience

·         Minimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment.

·         Strong technical skills involving analytical instrumentation.

·         Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers.

·         Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy to understand manner.

·         Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.

·         Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy and laboratory organization is advantageous

 

We offer you:

 

·         A growing and health group of company where mutual respect and trust are the basis for the cooperation and communication
·         A comprehensive and practical introduction into the work and regular training at the Bruker Headquarter Academy

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