Bruker Corporation

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Field Service Engineer

Field Service Engineer

Req. # 
2017-4996
# of Openings 
1
Job Locations 
CN-Nanjing
Position Type 
Regular Full-Time
Posted Date 
9/17/2017

More information about this job

Responsibilities

  1. Diagnostics and troubleshooting of Bruker Semiconductor Metrology Tools, product training, installation, upgrade, preventative maintenance, and perform applications support
  2. Customer facing product training, installation, upgrade, applications support, diagnostics, and troubleshooting of Bruker Metrology tools and applications both domestic and international.
  3. Front line customer interface and support
  4. Create, develop, and continuously improve the customer support & applications knowledge databas
  5. Tracks and reports performance of systems as assigned and assists in uptime improvement
  6. Demonstrates the ability to communicate effectively with customers
  7. Attends continued training on company systems
  8. Includes on-call status

Qualifications

 PHYSICAL/ENVIRONMENTAL REQUIREMENTS:

- Travel domestically or internationally on short notice

- Able to lift ~40lb from floor to hip height, move from location-to-location carrying items, and have fine motor skills for high precision electro-mechanical assemblies

- Able to work in production floor, cleanroom, & laboratory environments

- Must have a valid driver's license

 

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

- Good theoretical understanding of Electronics, Mechanical and Physics to enable problem solving of complex system

 

Skill:

- Good verbal and written communication in English

- Accurate and prompt reporting skills

 

Abilities:

- Ability to multitask & team player

- Determination and ability to work long hours with high pressure

- Independency in prioritization and execution of job

- Excellent interpersonal relations

- High level of customer service orientation

- High integrity

 

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

Education: BS/MS degree in Electronics/Physics/Mechanical/Material or related field

Experience:

  1. Experience in technical/service support of semiconductor equipment (preferably metrology) is preferable

        2. Atomic Force Microscopy and/or X-ray metrology and/or associated applications experience is plus