Bruker Corporation

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Technical Support Supervisor

Technical Support Supervisor

Req. # 
2017-4984
# of Openings 
1
Job Locations 
US-WI-Madison
Position Type 
Regular Full-Time
Posted Date 
7/12/2017

More information about this job

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

 

The Bruker Nano Analytics (BNA) Division, headquartered at Bruker Nano GmbH in Berlin, Germany, develops, manufactures and markets X-ray systems and components for elemental and structural analysis on the micro- and nano-scale. We are currently looking to fill the open position of the Technical Support Supervisor - Americas based in Madison, WI.

Responsibilities

Responsibilities

  • As a senior member of the service team, you will be responsible for delivering world class service to meet customer and business requirements, and share responsibility and accountability for the success of the company, while meeting technical and financial performance targets.
  • Become system level expert on Bruker Nano Analytics Instrumentation and associated applications
  • Perform system installations, onsite repairs, provide basic/advanced applications trainings to the end customers and to the partner engineers
  • Provide advanced technical troubleshooting support to the team members and partner engineers across the region and be the travel expert for the region as needed
  • Support Americas team and co-ordinate install/service related visits, manage escalations and regional customer care centre, and assure consistency of performance standard within the region
  • Take ownership to implement business processes to improve efficiency of the team and to have clear customer records
  • Monitor KPI's as needed and publishes monthly & quarterly reports
  • Increase Service program penetration by supporting service and cross functional teams as needed
  • Other duties as assigned

Qualifications

Qualifications

  • Ability to experiment, test, diagnose, troubleshoot complex cutting edge electro-mechanical and computerized systems
  • Solid theoretical understanding of physics and electronics to enable problem solving of complex system and application issues.
  • Ability to lead and coach the team.
  • Excellent verbal and written communication in English and presentation skills with MS office proficiency. 
  • Customer interaction and training skills.
  • Ability to multitask & team player.
  • Self-sufficient in computer/networking skills necessary to analyze and summarize data
  • Hand's on EDS, EBSD, uXRF, WDS etc. instrumentation experience is beneficial
  • Able to travel both domestically and internationally as needed on short notice

Competencies:

Energy & Passion

Strong analytical skills

Holds people accountable

Flexible/Adaptable

Ability to motivate others

Hires good people

Integrity/Honesty

Proactive/takes initiative

Strong communication skills

Develops people

Sets high standards

Thinks innovatively

Follows through with commitments

Strategic

Tenacious

 

  1. Minimum Bachelors degree or Master of Science/PhD, in Engineering, Physics, or other scientific degree.
  2. Leadership experience beneficial

 

Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

 

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

 

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.