Bruker Corporation

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China Service Manager

China Service Manager

Req. # 
2016-4278
# of Openings 
1
Job Locations 
CN-11-Beijing
Position Type 
Regular Full-Time
Posted Date 
11/2/2017

More information about this job

Overview

As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.

Responsibilities

 

SUMMARY OF RESPONSIBILITIES:

 

The Field Apps/System Sr. Manager is a visible and key customer facing role of a $20M+ business; responsible to provide “Best in Class” post-sale instrumentation and application support within assigned region for Bruker Nano Surfaces “BNS” Division, manufacturer of the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, and non-contact 3D optical microscopes. Post-sale support activity includes: installation, user and application training, instrument diagnostics/fix, and post-sale applications support. In conjunction with leading team to deliver “Best in Class” support, assist strategy development, drive continuous improvements to organization, process, and policies to further improve customer satisfaction and profitability. Individual must be strategic, collaborative, customer focused, results-oriented, effective communicator, and have strong technical background to enable our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

 

  1. Provide “Best in Class” post-sale support and drive continuous improvement of the BNS customer experience for assigned region.
  2. Collaborate with other senior leadership to assist developing the high level strategy, develop team objectives and implementations plans, and establish appropriate monitoring and communication.
  3. Attract highly skilled, results-oriented, and customer centric talent to the organization. Identify and drive organizational improvement opportunities and continuously improve team’s capability, technical and soft skills, to meet the business needs of the organization.
  4. Execute and improve to current process and procedures, establish key performance indicators and controls, identify high return improvement opportunities and potential solutions, collaborate lead change and drive continuous improvement.
  5. Maintain budget, meet revenue targets, identify and drive revenue growth and cost reduction opportunities.

 

ESSENTIAL FUNCTIONS:

  1. 35% Strategy/Leadership:
    1. Assist in the development of the high level strategy, develop team objectives with implementation plan, and collaborate with other leadership to develop and/or optimize policies.
    2. Be the customer advocate and prioritize customer experience within the confines of the business objectives.
    3. Build coalition, inspire, lead, and mentor team to reach goals and objectives.
    4. Independently and through team leadership and collaboration, solve problems and overcome conflict.
    5. Provide senior leadership visibility to current state, desired state, and organizational plan to reach objectives.
  2. 30% P&L/Project/Resource Management:
    1. Meet quarterly and annual top line revenue targets
    2. Drive activities to meet targets and improve top line service bookings and revenue
    3. Work to a budget, identify and drive cost saving opportunities
    4. Manage all resources effectively and efficiently providing post-sale support including but not limited to: installs, upgrades, user/applications training, break-fix support, and technical assistance.
    5. Develop, plan, communicate, and coordinate resources to execute assigned projects and service deliverables in the most efficient manner
    6. Manage contractual obligations while providing effective communication to internal team and customer
  3. 20% Organization:
    1. Attract highly skilled, results-oriented, and customer centric talent to the organization
    2. Develop and improve team’s capability to meet the business needs of the organization
  4. 15% Process:
    1. Lead team to follow process and procedures
    2. Identify improvement opportunities, lead change, and improve current process and procedures
    3. Establish best practice, Key Performance Indicators (KPIs), and controls

 

ADDITIONAL RESPONSIBILITIES:

  • Other duties as assigned

 

ENVIRONMENTAL REQUIREMENTS:

  • 35% travel both domestically and internationally on short notice
  • Able to access Government sites, cleanroom, production floor, & laboratory environments
  • Must have & maintain valid driver’s license

 

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Proven relationship building with both internal and external customers. Proven ability to translate customer & support requirements into design requirements, measurements, and controls. Demonstrated ability to assist in high level strategy development and full ownership to develop and execute reporting team organizational objectives and project plans based on high level goals. Proven ability to understand perspective, manage conflict, and persuade and influence others to reach goals and objectives. Proven ability to develop knowledge, skills, and abilities of a customer facing technical team in a short time. Proven ability to independently plan, communicate, coordinate resources, and execute assignments, project, and objectives on time. Proven ability to identify and recommend and drive process and policy improvements. Proven ability to communicate, build coalition, and inspire and lead a team in a new direction.

 

 

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

Minimum of bachelor degree in scientific or engineering field from accredited university or college with greater than 2 years in a technical role coupled with greater than 5 years leadership experience that demonstrates fulfillment of the above denoted knowledge, skills, and abilities. Typical overall experience is greater than 8 years with demonstrating progression. Experience developed through advanced degrees such as MSc or PhD considered.

 

 

Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).

 

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

 

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.