As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.
SUMMARY OF RESPONSIBILITIES:
The Field Apps/System Sr. Manager is a visible and key customer facing role of a $20M+ business; responsible to provide “Best in Class” post-sale instrumentation and application support within assigned region for Bruker Nano Surfaces “BNS” Division, manufacturer of the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, and non-contact 3D optical microscopes. Post-sale support activity includes: installation, user and application training, instrument diagnostics/fix, and post-sale applications support. In conjunction with leading team to deliver “Best in Class” support, assist strategy development, drive continuous improvements to organization, process, and policies to further improve customer satisfaction and profitability. Individual must be strategic, collaborative, customer focused, results-oriented, effective communicator, and have strong technical background to enable our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
KNOWLEDGE, SKILLS, AND ABILITIES:
Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Proven relationship building with both internal and external customers. Proven ability to translate customer & support requirements into design requirements, measurements, and controls. Demonstrated ability to assist in high level strategy development and full ownership to develop and execute reporting team organizational objectives and project plans based on high level goals. Proven ability to understand perspective, manage conflict, and persuade and influence others to reach goals and objectives. Proven ability to develop knowledge, skills, and abilities of a customer facing technical team in a short time. Proven ability to independently plan, communicate, coordinate resources, and execute assignments, project, and objectives on time. Proven ability to identify and recommend and drive process and policy improvements. Proven ability to communicate, build coalition, and inspire and lead a team in a new direction.
Minimum of bachelor degree in scientific or engineering field from accredited university or college with greater than 2 years in a technical role coupled with greater than 5 years leadership experience that demonstrates fulfillment of the above denoted knowledge, skills, and abilities. Typical overall experience is greater than 8 years with demonstrating progression. Experience developed through advanced degrees such as MSc or PhD considered.
Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.