As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 6,000 employees are working on this permanent challenge, at over 70 locations on all continents.
SUMMARY OF RESPONSIBILITIES:
The Product Support Engineer L3 is a key technical role within the support organization of Bruker Nano Surfaces “BNS” Division, manufacturer of the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, and non-contact 3D optical microscopes. This position is responsible for the support and training deliverables for new product introduction and sustaining product life cycle of BNS Instruments, application modules, and accessories. In addition, this position provides direct instrumentation and post-sale application support as well as escalation support for our internal support organization. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.
KNOWLEDGE, SKILLS, AND ABILITIES:
Customer focused, passionate about science and technology, and eager to enable customers with optical and stylus technology. Demonstrated excellent analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc… to be an effective problem solver of complex system, product user, and/or application issues. Demonstrated ability to install, qualify and be a trainer and technical resource that effectively empowers our customers and internal team for complex electro-mechanical instrumentation and application modules. Able to test, optimize, and develop best practice for support and post-sale application activity. Demonstrated ability to author technical publications and training material. Demonstrated ability to provide clear, logical, and effective communication. Demonstrated ability to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.
Minimum of doctorate degree, PhD, in scientific or engineering field from accredited university or college, or master’s degree in scientific or engineering field from accredited university or college with 3 year relevant experience, or bachelor’s degree in scientific or engineering field from accredited university or college with 5 year relevant experience.
Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.