Bruker Corporation

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IT Service Lead

IT Service Lead

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Position Type 
Regular Full-Time
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This position reports direct into IT Operations and Service Manager, APAC. It is an individual contributor with limited supervisory role to external contractor.


Responsible for Customer Relationship Management and IT Service Delivery for all Offices in China and Hong Kong. Act as the first point of contact for all Business units.

Monitors, coordinates and supervises the daily activities of the IT Service Desk in China with long term perspective extension into entire Asia Pacific.

Manage all phase of Service management and service delivery as per the SLA;

Manage lifecycle of all End User Device including Desktops, Laptops, Printers and Mobile phone.

Responsible for all PC heath status; ensure all computers are properly patched and virus protected.

Manage telecommunication system and local contract include Mobile, Fixed Line and Internet.

Deriving from Act as the domain expert and address local IT requirements.

Partner local business application owner to support local application demand.

Liaise with external vendor and manage contractor working onsite and/or dispatch field services.

Prepare and participate in annual IT auditing and compliance exercise.

Prepare report as request by management.

Execute all IT Procurement requirement in the country.




Education & certifications:

Bachelor or above


Educated to Degree level (preferred) in a Computer Science subject or related equivalent.

Project Management certification preferred


Work Experience

Minimum 5 years’ experience of working in a Multi-Tier IT Support Organization

Proven knowledge of service delivery and service support to effectively manage the IT service

Experience in handling mid-size operations with ~350 users

Experience in handling user request and communicate expectation.

Experience of managing 3rd party suppliers & service provider relationships across China