Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy and nanoanalysis, as well as in industrial and cleantech research, and next-gen semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

For more information, please visit www.bruker.com

We are looking for a Customer Experience and Quoting Specialist (m/f/d) in our location in Coventry, UK.

• Support cash collection activities, including communication related to letters of credit, bank guarantees, invoice distribution, and customer portal submissions.
• Coordinate the return of defective materials to repair centers in a timely manner.
• Provide backup support to colleagues and support similar activities across other regions when required.
• Develop and maintain a strong understanding of Bruker products, services, and internal processes.
• Contribute to process improvements and initiatives aimed at increasing operational effectiveness and customer satisfaction.
• Perform other duties aligned with the scope and objectives of the role.

• Completed vocational training, secondary education, or equivalent qualification.
• Interest in science, technology, and innovation.
• Excellent written and verbal communication skills in English (minimum C1 level); additional European language skills are an asset.
• Experience with Salesforce and/or knowledge of SAP.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
• Strong interpersonal and communication skills, with the ability to adapt communication style to different stakeholders.
• Ability to effectively prioritize tasks and work in a fast-paced environment.
• Strong organizational skills with the ability to work both independently and collaboratively.
• Customer-focused mindset with an open and positive approach.
• Strong problem-solving skills and a proactive attitude.