Returning Candidate?

Analyst - Customer Service & Order Management

Req. #: 2026-18882
Position Type: Employee

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please visit www.bruker.com.

Responsibilities

Summary of Responsibilities:

This person will be responsible for overall Sales administration functions for:

Process and coordinate System requests
Service Support and Logistics as Back Office Function

Essential Functions:

Overall order process management (SAP & SFDC) in accordance with Bruker standard policy, SOX, ISO and Revenue Recognition reporting.
Collaborate cross-functionally with Regional Sales, Selling Entity, Planning, R&D, Manufacturing, Finance and Shipping to ensure both company and customer requirements are met.
Maintain effective communication with Internal stakeholders and external customer to achieve Customer Excellence.
After sales service support on additional requests from customer or selling entity.
Participate in departmental projects aligned with corporate objectives.
Logistics