Bruker Corporation

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Service Admin

Job Locations JP-Tokyo
Posted Date 5 hours ago(6/23/2025 10:32 PM)
Req. #
2025-18181
Position Type
Employee

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations. 
 
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. 
 
Please visit www.bruker.com.

 

Responsibilities

This position is a key role for the customer support and front-line customer interface by

  • Providing administrative support to direct customers and internal service engineers: quotation, pricing, parts stock, shipment control, invoicing, accounting, contract review and management
  • Providing information of service products and promotion to direct customer
  • Review and update of all existing customers information
  • Communication through phone, e-mail, website, SAP database and processing in the most effective and efficient manner.

Essential duties include but not limited to:

  • Provide administrative support to customers and distributors/representatives in Japan.
  • Pricing inquiries including quotations, accounting, order entry, invoicing using SAP and gathering business related documents.
  • Provide administrative support to internal service engineers.
  • Parts Pricing and stock information with BU, maintenance service cases, asset recovery, generating International documentation for Custom’s purposes.
  • Monitor customer Service repair and technical support activity to ensure timely response times.
  • Review and update existing customers information and gathering sales information, manage customer database. Contact existing customers in a planned way to promote service contract.
  • Interact with Accounting Department to ensure that billing and collections proceed in a timely manner
  • Pulling date from SAP and assist reginal manager using Excel pivot tables and macros/PowerPoint to generate report.
  • Phone backup to service team.

Qualifications

To be successful in this position, you will possess:

  • Excellent interpersonal and communication skills (both verbally and written), demonstrating consistent professional and courteous relational ability and integrity
  • Self-motivated while flexible and able to work well with others and as a team
  • Comfortable working in a dynamic, fast paced, high-tech environment
  • At least 2 years’ relevant experience in telemarketing, service/customer support in a high technology equipment or instrument company highly desirable.
  • Experienced and comfortable in international, cross-cultural communications.
  • Excellent computer skills including Microsoft Office applications. 
  • Advanced knowledge of SAP

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