As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 60 years now. Today, more than 8,500 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.

Bruker Nano, one of Bruker’s four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Canopy.

We have an exciting opportunity for a Sales Operations Specialist in our Mexico City Office.

Responsible for ensuring the accuracy of and processing for bids, orders, change orders and invoices. Coordinates with appropriate Bruker entities, branches and agents, as well as internal departments and external customers. 

PRIMARY RESPONSIBILITIES (70%) 

• Helps to facilitate and prepare bid responses from the point of bid request.
• Handles all stages of incoming orders, including verification of mandatory controls, entry, review, invoicing, acknowledgment and status updates.
• Examines contract terms and conditions.
• Maintains accurate files for orders including correspondence, changes orders, shipping, authorizations, payment schedules and deadlines.
• Updates multiple databases as needed for tracking sales orders.
• Liaison for interactions between departments in the US and abroad.
• Aids in revenue forecasting and other financial reporting.
• Gathers files and other information for auditors.

OTHER RESPONSIBILTIES (30%)

• Participates in testing and training of new and updated systems required for job.
• Stays current with export regulations and completes paperwork for items coming into country.
• Registers with and keeps vendor/customer profiles and internet databases up to date.
• Assists with other departmental tasks as needed.

COMPETENCIES:

• Fluent in English as will be handling both Mexico and US customer orders.
• Excellent problem-solving and decision-making skills.
• Outstanding oral and written communication skills for interacting and communicating, both internally and externally, in a professional manner.
• Ability to set priorities and when appropriate, direct tasks to all levels of individuals, both internally and externally, in a professional manner.
• Demonstrates knowledge of computer and software, including Microsoft Word, Excel and PowerPoint. Salesforce and SAP experience preferred.
• Capable of maintaining records, preparing reports and correspondence.
• Detail-oriented to assure orders are accurate and correct.
• Capacity to handle multiple tasks effectively in a fast paced and ever changing environment.
• A team player, yet able to work independently with minimal supervision.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Degree in Business or equivalent experience including prior sales support customer service is preferred, but not required.
• Knowledge of ISO9000 documentation and procedures is preferred, but not required.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.