About Us

Bruker’s more than 9000 employees at over 90 locations enable scientists to make breakthrough discoveries and develop new applications that improve the quality of human life.

At Bruker BioSpin, we love to be one step ahead of the field and set new standards. We understand that getting data efficiently in a reliable way is crucial to translational and drug development research. We believe that nuclear molecular imaging increases the speed and quality of life science research. It’s our mission to improve the accessibility to these imaging technologies for teams in translational and drug development research.

We, as part of the Nuclear Molecular Imaging Business Unit (NMI BU) of the Bruker BioSpin’s PreClinical Imaging division (BBIO/PCI), are a team of 18 people in Ghent, pushing the field of preclinical research to new horizons and contributing to cures for diseases such as cancer and Alzheimer's. We do so by building preclinical imagers, CUBES, allowing researchers to perform high-quality SPECT/CT and PET/CT studies without complex system handling and with very limited lab space requirements.

Here is the opportunity to be part of a dynamic company that is passionate about giving scientists the right tools to preclinically test new drugs and perhaps, down the line, help cure cancer once and for all! We are an experienced team of driven individuals, devoted to being best of class in our preclinical segment. Currently, we are looking for a Head of Services!

We offer:

• Fulltime contract with competitive salary, supplemented with various extra-legal benefits
• Bruker Belgium commits to a healthy work-life balance: flexible working hours and overtime recuperation are greatly supported
  You also accumulate 1 ADV-day per month!
• You will be part of a young and fabulous team in a dynamic work environment (Zwijnaarde Technologie Park)

Job Summary

We are seeking a highly motivated and experienced Service Team Lead to oversee the technical side of the highly valued customer support, mainly installation, maintenance, repair and technical support  for our Cubes. The ideal candidate will have a strong technical background in electronics and/or software, ideally in conjunction with experience in biotechnology and medical imaging, coupled with exceptional leadership, a customer centric mindset and the willingness to work on-site whenever needed.

Job description

• Installation and Maintenance Project Management: Coordinate and manage the installation of imaging scanners at client sites, ensuring site planning and site readiness, the correct and in-time setup of Cubes including Software, and verify correct performance during customer acceptance and maintenance.
• Customer Relations: Build and maintain strong relationships with our valued customer, ensuring their needs are met and that they are satisfied with our products and services. Manage customer expectation and offer them a clear perspective on the full resolution of potential issues.
• Team Leadership: Lead and guide the growing worldwide Cubes service expert team to ensure high-quality of our services. The team currently includes service engineers located in Ghent, trained colleagues from the worldwide Bruker service team, and also trained experts of our distribution partners.
• Training: Develop and deliver training programs for service technicians, ensuring they are knowledgeable about the operation, installation, maintenance and repair of our imaging scanners.
• Documentation: Maintain accurate records of service activities, including installation, maintenance, and service reports.
• Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance service efficiency and client satisfaction.
• Internal Stakeholder for Service: Collaborate closely with other departments to improve the products and the processes, e.g. within the product life cycle process to define requirements on serviceability,  or with Operations and R&D to provide and address any improvements identified before, during, or after installation.

• Bachelor's degree in Engineering (mechanical, electronics, or software) or equivalent based on experience.
• 3 - 5 years of relevant experience in customer support and service management, preferably in a high-tech environment.
• Good knowledge on electronics and affinity to PET, SPECT and CT imaging technologies
• Good software skills: General understanding of networks, Unix/Linux command line experience, remote support solutions (VPN, remote desktop clients)
• Strong organizational skills with the ability to set the right priorities for yourself and your team.
• Creative problem solver with excellent troubleshooting abilities and demonstrated customer focus.
• Team player
• Energetic, even during stressful times.
• Clear and concise communicator.
• Fluent in English and Dutch; any other language is a plus.
• Willingness to travel up to 30% of the time.