Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please visit www.bruker.com.

Bruker AXS is a leading global developer and manufacturer of analytical X-ray systems for elemental analysis and materials research. Our innovative solutions enable a wide range of customers in research and industry – including chemistry, petrochemistry, pharmaceuticals, metals and steel, semiconductor, cement, minerals and mining, automotive, forensics, environmental, art and conservation, nanotechnology and life sciences – to make technological advancements and accelerate their progress.

As a Service Supervisor, you will be responsible for but not limited to:

Summary of Responsibilites:

• Providing service and customer support during field visits or dispatches.
• Manage all on site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determining proper solutions.
• Provides software/hardware development and consultation which the factory could not support.
• Provides technical support in sales presentations, product demonstrations.

Essential Functions:

• Provide service expertise and customer support during field visits or dispatches.
• Conducts equipment troubleshooting, analysis and debugging in support of installation or operating activities.
• Complete and submit field service reports.
• Team up with colleaguees and pass on important information.
• Provide system maintenance or application training to customers.
• Cooperate with sales & application team and share information across the organization.
• Maintain good relationship with customers via well-planned activities, reports, meetings and positive interactions.

Additional Responsibilities:

• Promote maintenace contracts, spare parts & upgrades.

To be successful for this position, you shall possess:

Knowledge, Skills & Abilities:

• Mininum 8 years experience as Field Service Engineer.
• Ability to troubleshoot, test, repair and service technical equipment.
• Ability to work flexible shits and to adapt to changing work schedules.
• Strong hands-on skills required.
• Fluent in spoken and written English.

Educational:

• Degree or Masters in Engineering