Bruker enables scientists to make groundbreaking discoveries and develop new applications that improve the quality of human life. Bruker's powerful scientific instruments and high-quality analytical and diagnostic solutions enable scientists to explore life and materials at the molecular, cellular, and microscopic levels. Working closely with our customers, Bruker enables innovation, productivity gains, and customer success in molecular and cellular biology research in life science, applied and pharmaceutical applications, microscopy and nanoanalysis, and industrial applications. Bruker offers differentiated, high-quality life science and diagnostic systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structure and condensate biology, as well as clinical microbiology and molecular diagnostics.

The Bruker BioSpin group is a global leader in the development and manufacture of instruments and associated software based on magnetic resonance technology, such as nuclear magnetic resonance (NMR) and electron paramagnetic resonance spectrometers (EPR), as well as preclinical imaging systems. We constantly develop our instruments and analysis software to enable scientists, researchers, and developers around the world to gain deeper insights and find better answers to important questions in our society.

For more information please visit: www.bruker.com.

This role is fully remote from any location in Germany. However, candidates should be prepared for occasional visits to our office in Ettlingen.

Drive local Service revenue growth and enhance customer satisfaction through proactive management and collaboration.

• Manage Service revenue funnel to meet annual goals.
• Oversee opportunity to cash process and forecasting.
• Improve transparency and accuracy of revenue forecasts.
• Integrate aftermarket sales and Service services for better traceability
• Enhance contract KPIs like attachment and renewal rates.
• Lead Service campaigns to stimulate market growth.
• Collaborate with sales to boost customer satisfaction.
• Communicate Service improvements to customers.
• Handle customer escalations beyond technical solutions.
• Use customer feedback to refine Service offerings.

To be successful in this role, you will need:

• Bachelor's degree
• 9-12 years of work experience in service management with service revenue responsibility.
• Very good English and German knowledge (min. B2)
  
• SAP, CRM and Power BI knowledge
• Excellent conflict management skills in de-escalation and turning conflict into success.
• Deep understanding of service as a profit center.
• Proven experience in growth management, preferably within the CEE-ME region.
• Strong analytical skills and data-driven mindset.
• Creative thinker with a customer-centric approach.
• Ability to work collaboratively in a cross-functional team environment.
• Familiarity with the CEE-ME market dynamics and cultural nuances.

We offer you:

• A cafeteria with meal vouchers
• Free employee parking
• Job bike
• Support for retirement provision
• Company savings benefits
• 30 days of vacation
• Modern air-conditioned buildings with state-of-the-art office spaces, state of the art hardware, and of course hybrid work
• A cheerful, open, and forward-thinking team of employees from and around the world
• Finally, of course, the fact that, even though we are listed on the stock exchange, we are still safely in the hands of our owner and can therefore withstand any storms.