Bruker is one of the world’s leading analytical instrumentation companies enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Our high-performance products and high-value life science and diagnostics solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 9.700 employees at over 100 locations are working on this permanent challenge to make the world a better place.
NanoString Technologies, a Bruker Company, is a provider of life science tools for translational research. The company's technology enables a wide variety of basic research and translational medicine applications.
The Product Support Engineer is a key member of the customer support team at NanoString. They will work closely with the Technical Application Scientists, Instrument Service and R&D teams to diagnose and resolve instrument hardware and software issues for external customers. They will own or orchestrate resolution of cases, help build strong partnerships, and provide an unparalleled support experience for customers. They will work closely with R&D both in the diagnosis and resolution of the issue and track instrument performance metrics to inform product development efforts. Using the instrument logs and associated information, they will determine the root cause for all issues and provide support directly to the customer to ensure a successful resolution. Key to the role is the timely and appropriate response to urgent customer concerns, the ability to apply sound judgment to problem solve, and the escalation of issues to management and cross functional peers.
Software Powered by iCIMS
www.icims.com