Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity and customer success in life science molecular research, in applied and pharma applications, in microscopy and nano analysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology.
Today, worldwide more than 9700 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.
Bruker India is looking for an experienced Program Manager (Helpdesk) to lead and optimize all customer communication channels for the BNANO Helpdesk based in Bengaluru, India. The role encompasses not only chat communication but also telephony software, email-to-case, and web-based communication platforms. Additionally, the candidate will integrate AI-driven and app-based communication technologies to ensure a seamless, efficient, and customer-friendly experience. The Program Manager will own and harmonize helpdesk technology across divisions, driving continuous improvement and ensuring relevance with the latest innovations.
Strategic Planning & Implementation
Technology Management
User Experience Optimization
Cross-Division Collaboration & Alignment
Content & Knowledge Management
Data Analysis & Reporting
Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
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